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Frequently Asked Questions (FAQs)

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Can I have my old transcript transferred?
 May 22, 2016
Course Timers
 May 29, 2016
Do you capture the time learners spend in a course?
 May 29, 2016
How do I reset my password or change my email address?
 May 18, 2016
I am having difficulties accessing the final exam!
 Jun 01, 2016
What does OSS stand for?
 May 18, 2016
OSS Academy® Accreditations
 Accreditations May 18, 2016
What accommodations or assistance do you provide for persons with disabilities?
 Accreditations May 18, 2016
What are the course completion requirements?
 Accreditations May 18, 2016
What is your Grievance Policy?
 Accreditations May 18, 2016
Why do the course packages show an overall score of zero, despite the individual parts showing passing scores? Is this normal?
 Transcript Jul 12, 2016
Can I pre-select a group of specific courses for my agency?
 Agency Services & Multiple Purchases May 18, 2016
Does OSS Academy® offer Agency Accounts?
 Agency Services & Multiple Purchases May 18, 2016
How do I purchase courses for multiple users?
 Agency Services & Multiple Purchases May 18, 2016
How do I access and print my certificates of completion?
 Certificates May 18, 2016
Do I have to take a course all in one sitting or can I take the course when I have time?
 Course Design & Familiarization May 18, 2016
Do you capture the time learners spend in a course?
 Course Design & Familiarization May 18, 2016
How do I get back to my courses after I logout?
 Course Design & Familiarization May 18, 2016
How long do I have to complete a course once purchased?
 Course Design & Familiarization Jun 17, 2016
I am having difficulties accessing the final exam!
 Course Design & Familiarization Jun 01, 2016
If I fail all three (3) final exam attempts, do I have to repurchase the course?
 Course Design & Familiarization May 18, 2016
Purchased a course and Alabama (AL) was the state selected during checkout (not my home state). Will this selection affect the payment of my course or reporting of credits?
 Financial Jul 25, 2016
What is the OSS Academy® Refund Policy?
 Financial May 03, 2016
What type of payment will OSS Academy® accept?
 Financial Jun 16, 2016
Does OSS Academy provide the Texas Commission on Law Enforcement [TCOLE] Basic Peace Officer or Basic Jailer Certification courses in an online training course format?
 TCOLE Specific May 18, 2016
How do I input my TCOLE PID number into the training system?
 TCOLE Specific Apr 29, 2016
I am a former Texas Peace Officer (reactivating my license), a licensed police officer in another state, the military, or federal service. Do you offer a course to allow me to become a Texas Peace Officer?
 TCOLE Specific May 18, 2016
When do you report my TCOLE hours for credit?
 TCOLE Specific May 18, 2016
Can I have my old transcript transferred?
 Technical May 22, 2016
Course Timers
 Technical May 29, 2016
Do you capture the time learners spend in a course?
 Technical Jun 17, 2016
I am having difficulties accessing the final exam!
Technical Jun 01, 2016
I am in Google Chrome but cannot see all of the content?
 Technical Aug 21, 2018
I do not hear any sound in my course?
 Technical May 18, 2016
Should internet cookies be turned off?
 Technical Aug 27, 2015
What browser version do I need to use?
 Technical Aug 27, 2015
What is a pop-up blocker and why must I disable it at OSS Academy®?
 Technical Aug 27, 2015
What requirements do I need on my computer to take your courses?
Technical May 18, 2016
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