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Frequently Asked Questions (FAQs)
Recently Updated for 2022 : Texas Supplemental Peace Officer #1018 (TCOLE)
*New* Online Training Course(s) : Counterintelligence, Counter-Terrorism, & Your Role (TCOLE), Implicit Bias, Social Justice, & Stereotypes #2066 (TCOLE), Incident Command System (ICS) Introduction (TCOLE), Instructor Update - How Adults Learn (TCOLE), Traffic Direction & Crossing Guards #2075 (TCOLE), & Verbal Intervention & Crisis De-Escalation (TCOLE)
This is the Texas Commission on Law Enforcement (TCOLE) mandated Crisis Communications for Emergency Telecommunicators #2120 online training course offered for Texas Telecommunicators.
The Crisis Communications course is designed to provide additional information required to become a more proficient emergency telecommunicator. This course is one of the required courses for obtaining an Intermediate Certificate.
Today, approximately 85% of the U.S. is covered by a 9-1-1 system. It is estimated that 99% of the adults living in these covered regions are aware that they should dial “9-1-1” in the event of a crisis situation or medical emergency. Emergency telecommunicators (also referred to as “dispatchers”) are experiencing an ever-increasing volume of calls and many of those calls involving some type of critical incident. Various factors such as a rise in domestic violence and other troubling issues, “post 9/11”, higher public expectations, and more have caused this increase.
Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive twenty-four (24) hours of course credit.
Academy® typically reports 4 to 5 times each week [excluding U.S.
Federal holidays]. We report your credit directly through TCLEDDS to the
Texas Commission on Law Enforcement [TCOLE]. You should have already
provided your full and correct name, TCOLE PID number, and other
important information when registering for your account. If not, once
logged in, go to Edit Profile to update your information.
Should you have any questions, simply contact the OSS Academy® Training
Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.
OSS Academy® courses are
recognized by more Peace Officer Standards and Training boards and correctional
associations than any other online training provider.
Our courses are designed by Subject Matter Experts who are nationally
recognized and licensed instructors. Many of our experts testify in law
enforcement, corrections, and security related defense cases throughout the
Our curriculum meets or exceeds state course objective requirements.
For more information, visit OSS
- Law Enforcement Advisors® or OSS Academy® online or
simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190
(Ext. 205) or online at Contact
TCOLE Training, Proficiency Requirements, & Course Equivalents
For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with imbedded hyperlinks.
See also, our entire TCOLE Courses Listing.
Should you have any questions, simply contact the OSS Academy®
Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.